Shipping policy

At YUGEN Studio, we’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–3 business days, Monday to Friday, excluding public holidays.

During product launches, promotions and peak periods, processing may take slightly longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

Shipping Within Australia

Orders are shipped using Australia Post.

Estimated delivery times after dispatch are:

  • Standard Shipping: 2–6 business days
  • Express Shipping: 1–3 business days

Delivery times are estimates only and may vary depending on your location. Regional and remote areas may take longer.

Shipping Costs

Shipping costs are displayed at checkout based on your selected shipping method and order details.

We may occasionally offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you’ll receive a tracking number by email.

Please allow up to 24–48 hours for your tracking information to begin showing updates.

Incorrect Shipping Information

Please ensure that your shipping address is complete and correct before placing your order.

YUGEN Studio is not responsible for orders delivered to an incorrect address supplied by the customer.

Contact us as soon as possible if you notice an error. We’ll do our best to update your details before dispatch, but changes cannot be guaranteed once your order has been processed.

Delayed or Lost Parcels

Occasional delivery delays may occur due to Australia Post network disruptions, severe weather, peak periods or other circumstances outside our control.

If your order has not arrived within a reasonable period after its estimated delivery date, please contact us so we can assist with an investigation.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the packaging

We’ll assess the issue and provide an appropriate resolution.

Contact Us

For any questions regarding your order or delivery, please contact our customer support team.